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How WIB protects you

At WIB, safeguarding your financial information and online transactions is one of our highest priorities. We continuously invest in advanced technologies, security controls, and awareness initiatives to help protect you against fraud and cyber threats.

Strong Authentication

  • Multi-Factor Authentication (MFA): We use OTPs, security tokens, and biometric authentication options to verify your identity.
  • Session Security: Online banking sessions automatically log out after inactivity to reduce risks of unauthorized access.


Fraud Monitoring & Prevention

  • 24/7 Monitoring: All transactions are continuously monitored for unusual or suspicious activity.
  • Proactive Alerts: You receive SMS, email, or push notifications when important activity occurs on your accounts. This is for credit cards transaction and the tap and go payment option. This option for alerts needs to be activated by the client.
  • Fraud Detection Tools: Our systems use real-time analytics to identify and stop fraudulent transactions. This is for credit cards transaction and the tap and go payment option. This option for alerts needs to be activated by the client.


Secure Connections

  • Encryption: All data exchanged with WIB online banking and mobile banking is encrypted using industry-standard protocols.
  • Verified Websites: WIB websites and apps use digital certificates (https:// and padlock icon) to confirm authenticity.


Card Protection

  • WIB Secure (Verified by Visa® / Mastercard SecureCode®) : Additional authentication is required when shopping online with your WIB cards.
  • Instant Blocking: Lost or stolen cards can be blocked immediately by contacting WIB 24/7.


Mobile & App Security

  • Biometric Access: Use fingerprint or facial recognition for safer mobile banking access.
  • Trusted Sources: We only distribute our apps through the official Google Play Store and Apple App Store.


Client Awareness & Education

  • Security Alerts & Bulletins: We regularly update customers on new fraud trends and scams.
  • Awareness Campaigns: Educational resources help you and your family stay informed on how to recognize and avoid threats. Information on how you can protect yourself and your family.
Important!

Update on Microsoft Global Outage

Dear WIB Customer,

Please note that Microsoft is facing a prolonged global outage, which continues to affect our ability to send and receive emails.

As our valued customer, while Microsoft is working on restoring access globally, please note that you can contact your usual Bank representative via phone in the event you need to confirm your payment instructions. We will continue monitoring the situation and will keep you informed as soon as this issue has been resolved worldwide. Our WIB Online and Mobile Banking platforms are at your service as usual.

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