Current account

Disputes or complaints on accounts, once taken by Customer Services, are handled in the form of a claim. Quite often investigations are needed to clarify a particular dispute which a client may have on his/her account. The responsibility of the claim division of the Current Accounts department is to ensure that all disputes and complaints are handled in an efficient and satisfactory manner.

Visit your preferred WIB branch contact us at 546 2942 for the following:

• Copy of passport of all signing authorities on said account and also complete address information of all.
• Latest utility bill(s). In the event that the utility bill is in the name of the land lord which you are renting from, provide the lease / rental agreement with a copy of the landlord's ID and the utility bill in the landlord's name. Alternatively a registration form at the Census can be provided as proof of address.
• At least one acceptable bank reference on the accountholder(s) and authorized signatories.
• Reference letter from employer (job letter) / recent salary slip.
• Where it concerns new employees at a company, who are unable to furnish a salary slip, written confirmation of employment by that company is required.

Find more information about our account policy.

You can contact us for an appointment, and come to one of our main branches with the following:

• Copy of passport of all signing authorities on said account and also complete address information of all.
• Two acceptable bank references on the accountholder(s) / authorized signatories.
• Reference letter from Employer (job Letter) / recent salary slip.
• Where the Customer is an EU resident, then the document required is a tax certificate, issued in the customer's country of residence, showing the customer's name and address, tax identification number, country of residence, birth date and place of birth.

Find more information about our account policy.