Protecting yourself and your family

Safeguard Your Credentials

• Never share your user ID, password, OTPs, or transactional codes with anyone.
• Update your passwords regularly and avoid reusing them across different services.

Use Secure Devices

• Only access online banking from trusted, up-to-date devices.
• Always check for “https://” and the padlock icon in your browser before entering credentials.

Enable App Security

• Use biometric features (fingerprint or facial recognition) or strong PINs on mobile banking apps.
• Download apps only from official stores such as Google Play or Apple App Store.

Monitor Transactions

• Frequently review your bank statements.
• Activate SMS, email, or app alerts to detect unusual account activity immediately.

Shop Safely Online

• Use only trusted e-commerce websites.
• Never click on suspicious links or unsolicited offers.
• Rely on WIB Secure services such as Verified by Visa® and Mastercard SecureCode® for added protection.

Stay Alert for Scams

• Be cautious of phishing emails, calls, or messages requesting personal details.
• Remind family members that WIB will never ask for confidential banking details through email, text, or phone.

Report Lost Cards or Devices Immediately

• If your card, phone, or banking device is lost or stolen, contact WIB’s Contact Center right away to block access.

Adopt a Family Code Word

• Establish a private “code word” within your household.
• Use it to confirm legitimate communications and avoid falling victim to impersonation scams.