Merchant Services

Welcome to Winward Islands Bank Merchant Services!

We have been in the business of processing merchant acceptance of credit cards for over twenty years and we are the Bank of choice for business. We are glad to assist you with the steps to become one of our merchants.

Requirements for WIB card acceptance Merchant:

Chamber of Commerce extract (not older than 6 months)
Copy of a valid ID of Principal
Business Account at WIB
Active E-Mail address
Visible Name display at location
Flyers (Event)

APPLY HERE

WIB Terminals accept:

Visa
Mastercard
Vpay
Discover / Diners
American Express
Kompa Leon (XCG Only)
Maestro (International)

Terminal types

MOVE/2500

MOVE/5000

DESK/3500

DESK/3500 with Pin pad

MOVE/2500

Robust do it all terminal.
Accepts:
- Contact (Chip)
- Contactless (NFC) Card & Wallet
- Swipe transaction methods
- Apple Pay and Samsung Pay
Lightweight powerhouse capable.
Recommended for both indoor and outdoor environments.
Multiple connectivity options for a seamless transition if one connection is not available.
Connectivity features 3 options:
- Wired - Ethernet (LAN)
- Wireless - GPRS (3G)
- Wireless - Wifi

Guide (PDF)

MOVE/5000

Sleek design and touch screen capability.
Accepts:
- Contact (Chip)
- Contactless (NFC) Card & Wallet
- Swipe transaction methods
- Apple Pay and Samsung Pay
Recommended for Hospitality Industry.
Multiple connectivity options for a seamless transition if one connection is not available.
Connectivity features 2 options:
- Wireless- GPRS (3G wireless)
- Wireless - Wifi

Guide (PDF)

DESK/3500

Accepts:
- Contact (Chip)
- Contactless (NFC) Card & Wallet
- Swipe transaction methods
- Apple Pay and Samsung Pay
Recommended for countertop service.
Multiple connectivity options for a seamless transition if one connection is not available.
Terminal connectivity features 1 option:
- Wired - Ethernet (LAN)

Guide (PDF)

DESK/3500 with Pin pad

The DESK/3500 can also be equipped with an external Pin pad for enhanced sales experience at the counter.
Cable length is 1.85M (3.28Ft)
Recommended for Supermarkets, Gas station and payment service offices.

Guide (PDF)

The Merchant Commission Rate is the commission on sales we charge on each batch settlement. This will be automatically charged upfront to your current business account.

Credit Cards
Rates for credit cards, Visa, Mastercard, American Express and Discover will be projected on volumes stated in the questionnaire at a maximum of 5%.
Rate for Kompa Leon will be projected on volumes stated in the questionnaire at a maximum of 3.5%.
Debit Cards (Mastercard & Visa):	Commision
Transaction with MCB GROUP Bankomatiko+ Mastercard debit cards.	1.5% commission
Transactions with Local (NON-MCB) Mastercard Debit and Local (NON-MCB) Visa debit cards.	1.85% commission
Debit Cards (Maestro)	Commision
Transactions with Maestro debit cards.	1.85% (max. XCG 5,00 per transaction)

Merchant Terms & Conditions

Merchant Terms & Conditions E-Commerce and Third Party

Merchant Terms and Conditions POS (no Third Party)

Merchant Services contact information:

- To become a new merchant e-mail us at merchantservices@wib-bank.net
- For new terminal applications please fill in our Merchant Application Form
- For terminal issues or any other issue related to your POS machine please e-mail us at merchantservices@wib-bank.net call/ WhatsApp us at 546.2900 or 588.2900

For claims and/or corrections please e-mail us at merchantservices@wib-bank.net

APPLY HERE