Personal Card Products
Brochures & Forms
Get in touch
Personal Credit Cards
Bankomatiko Contactless Smart card
You experience errors, phishing or delays with your payments or you do not understand our fees and charges.
Ask for your claim number to make tracking and follow-up easier.
All complaints must be as thorough and clear as possible. Don’t forget to include your contact information so we can revert to you as soon as possible.
1. You will receive a confirmation of receipt of your complaint.
2. We will look into your complaint and involve all relevant departments.
3. We will contact you within 1 week if we need additional details on your case.
4. As soon as the issue has been resolved you will be informed accordingly.