Bank Cards Services
You experience errors, phishing or delays with your payments or you do not understand our fees and charges.
Ask for your claim number to make tracking and follow-up easier.
All complaints must be as thorough and clear as possible. Don’t forget to include your contact information so we can revert to you as soon as possible.
1. You will receive a confirmation of receipt of your complaint.
2. We will look into your complaint and involve all relevant departments.
3. We will contact you within 1 week if we need additional details on your case.
4. As soon as the issue has been resolved you will be informed accordingly.
Important message for WIBDirect Business users
Dear valued client,
Please be advised that access to the WIBDirect Business will be discontinued at September 15, 2023.
In order to avoid a service interruption, activate yourself on the new WIB Business Online banking platform today!