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Online Banking e-Code

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Mobile Banking will change to a smart and digital solution called e-Code

After 15 years the e-Pass is going with a well-deserved pension and access to Online Banking and Mobile Banking will change to a smart and digital solution called e-Code. e-Code will be introduced with the next Mobile Banking app update and is automatically activated when logging into the updated app for the first time. e-Code is even more secure and convenient than the e-Pass. As this is a digital solution there is no need to pick it up at a branch, or to carry it in your wallet. It will be part of the Mobile Banking app and is available via the app.

Benefits and Improvements

  • This upgraded Mobile Banking app now has integrated device registration. During login choose your favorite Quick Login method and enter your 5-digit PIN. After this logging into the app is easy peasy with just a facial scan, fingerprint scan or self-chosen 5-digit PIN.
  • The upgraded app with the integrated e-Code (soft token) is even more safe and user friendly than before. Making payments and transactions is faster and more convenient. With the introduction of ‘Smart Authorization’ transactions on registered devices often don’t even need extra authorization, or are simply authorized with facial recognition, fingerprint scan or self-chosen 5-digit PIN. Say goodbye to your e-Pass!
  • View and manage your registered devices directly from the app. Lost your phone? Login to another registered device – you can register up to three of your devices – and simply remove the lost phone from the list.
  • Use one of your registered devices to setup a new phone. Simply download the MCB Mobile Banking app on your new phone, login with your username, password and e-Code value from one of your other devices and register the phone during the first login. No need to pick up a new e-Pass. Your new e-Code (soft token) is activated remotely from any location.
  • Now view, print or share your current, savings and credit card account statements via the Mobile Banking app. No need to login to Online Banking via the browser anymore.
  • Working with Online Banking via a browser? Now use the integrated e-Code (soft token) generator in the Mobile Banking app to login and authorize payments and transfers instead of the e-Pass. No misplacing or losing the e-Pass anymore. And yes, the e-Code generator even works without an active Internet connection.

Device registration

What will change after the e-Code (soft token) introduction?

This upgraded Mobile Banking app now has integrated device registration. During login choose your favorite Quick Login method and enter your 5-digit PIN. After this, logging into the app is easy peasy with just a facial scan, fingerprint scan or self-chosen 5-digit PIN

If you would like to keep logging in with your username, password and e-Pass, you can still do this using our mobile-friendly Online Banking website.

Device registration steps 1 2 3

Questions & Answers

Below are question and answers for features or behavior that is added or has changed with the e-Code introduction.

General

What is e-Code (soft token)?
I don't use the Mobile Banking app. Can I still use e-Code (soft token)?
I like the e-Pass, can I keep using this?

Device Registration

How many devices can I register under my username?
How can I see which devices I have registered under my username?
When I lose my device and I have more registered devices, what are the correct steps to login to a new device and register this device?
When I don’t have a mobile device and I’m using Online Banking via the browser, how do I get an e-Code (soft token)?
When I don’t have a mobile device and I’m only using Online Banking via the browser on a public computer, how do I get an e-Code (soft token)?
When I lose my only registered device, what are the correct steps to login to a new device and register this device?

Quick Login

How many trials do I have until Quick Login locks out at login?
When I lock the Quick Login authentication during login, how can this be unlocked?

E-Code Generator

How many trials do I have until Quick Login locks out at the e-Code Generator?
When I lock the Quick Login using the e-Code Generator, how can this be unlocked?
I need an e-Code for Online Banking on a computer, but my phone does not have an Internet connection, does the e-Code Generator still work?

Payments & Transfers in the Mobile Banking app

When I make a payment, sometimes I’m asked for an additional authorization (biometrics or 5-digit PIN). When exactly do I get this additional authorization?
What is a risk assessment in Online Banking?
When I make a transfer or payment, sometimes the app lets me continue without additional authentication, sometimes it does ask me for it. Is this correct?
Do pre-authorized templates still work the same?

Payments & Transfers in the Online Banking application

After the update what is changed when for a payment or transfer on the Online Banking website?
I’m only using the Online Banking website on my computer. How do I change to e-Code?

Go to Google Play or the App Store and download this free WIB Mobile App:


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